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Benny Card Q & A
  • What is the Benny™ Prepaid Benefits Card?

The Benny The Benny™ Prepaid Benefits Card is a special-purpose MasterCard® card or Visa® card that gives you an easy, automatic way to pay for qualified health care/benefit expenses. The Card lets you electronically access the pre-tax amounts set aside in your respective employee benefits accounts such as Flexible Spending Accounts (FSAs).

  • How does the Prepaid Benefits Card work?

It works like a MasterCard® Card or Visa® Card, with the value of your account(s) contribution stored on it. When you have eligible expenses at a business that accepts MasterCard® debit cards or Visa® debit cards, simply use your Card. The amount of your eligible purchases will be deducted - automatically - from your account and the pre-tax dollars will be electronically transferred to the provider/merchant for immediate payment.

  • Is the Prepaid Benefits Card just like other MasterCard® or Visa® Cards?

No. The Prepaid Benefits Card is a special-purpose MasterCard® or Visa® Card that can be used only for eligible expenses. It cannot be used, for instance, at gas stations or restaurants. There are no monthly bills and no interest.

  • How many Prepaid Benefits Cards will I receive?

You'll receive two Cards.


  • Do I need a new Prepaid Benefits Card each year?

As long as the respective employee benefit account(s) remain part of your benefit plan and you elect to participate each year, your Prepaid Benefits Card will be loaded with your new annual election amount at the start of each plan year or incrementally with each pay period, based on the type of account(s) you have.

  • What if my Prepaid Benefits Card is lost or stolen?

Call CompuSys/Erisa Group Inc. to report your card lost or stolen as soon as you realize it is missing, so that we can turn off your current card(s) and issue replacement card(s). A small replacement card fee may apply.

  • How do I activate the Card?

Call the toll free number on the activation sticker on the front of your card. You can use both Cards once the first Card is activated - you do not need to activate both. Wait 1 business day after activation to use your card. Each card user should sign the card with his or her own name.

  • What dollar amount is on my Prepaid Benefits Card when I activate it?

For Health Care FSAs, the dollar value on your Card will be the annual amount you elected to contribute to your respective employee benefit account(s) during your annual benefits enrollment. It's from that total dollar amount that eligible expenses will be deducted as you use your card or submit manual claims

  • Where can I use my Prepaid Benefits Card?

Your Prepaid Benefits Card can be used to pay for eligible goods and services at providers/merchants that offer these goods or services and accept MasterCard® debit cards or Visa® debit cards.

IRS regulations allow you to use your Card in participating pharmacies, discount stores, department stores and supermarkets that can identify FSA/HRA-eligible items at checkout. You can find out which stores are participating by clicking this link, visiting the website on the back of the Card.  You cannot use your Card at pharmacies, discount stores, department stores, and supermarkets that do not participate, even if you have used your Card at these stores in the past. The Card transaction may be declined. You can continue to use your Card at health care providers, such as hospitals, doctors and dentists

  • Are there places the Prepaid Benefits Card won't be accepted?

Yes. Your card will not be accepted at locations that do not offer the eligible goods and services, such as hardware stores, restaurants, bookstores, gas stations and home improvement stores.

Cards will not be accepted at pharmacies, discount stores, department stores, and supermarkets that cannot identify FSA-eligible items at checkout.


  • If asked, should I select "Debit" or "Credit"?

The Card is actually a prepaid Card. But, since there is no "prepaid" selection available, you'll select "Credit." You do not need a PIN and you cannot get cash with the Prepaid Benefits Card.


  • Why do I need to save all of my itemized receipts?

You should always save itemized receipts for purchases made with the Prepaid Benefits Card. You may be asked to submit receipts to verify that your expenses comply with IRS guidelines. Each receipt must show: the merchant or provider name, the service received or the item purchased, the date, and the amount of the purchase.


  • What if I lose my receipts or I accidentally swipe the Card for something that's not eligible?

Usually the service provider can recreate an account history and provide a replacement receipt. In the event that a receipt cannot be located, recreated, or if the expense is ineligible for reimbursement, you can send a check or money order to Compusys/Erisa Group Inc. for the amount so it can be credited back to your benefit account.


  • How do I know how much is in my account?

You can visit your Account Summary page at www.MyBenny.com or you can check your balance at arlingtoncountyflex.com and view your account activity and current balance. Or, you can call your Plan Administrator at the phone number on the back of your Card to obtain your current balance. You should always know your account balance before you make a purchase with the Card.



 By CompuSys/Erisa Group of Companies (Copyright 2008/10)